Return & Refund Policy
Last updated: September 25, 2026
At NapWay, we want you and your little ones to love your purchase. If for any reason you're not completely satisfied, we're here to help.
Returns
You have 30 days from the date of delivery to request a return. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
To start a return, please contact us at danimnzgue@gmail.com with your order number and the reason for the return. We will provide you with instructions on how to send the item back.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–10 business days to the original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.
Exchanges
If you'd like to exchange your item for a different variant (e.g., a different animal design), please contact us. We'll guide you through the process. Exchanges are subject to product availability.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We will send a replacement at no extra cost or issue a full refund — your choice.
Non-Returnable Items
Items that have been used, washed, or are not in their original condition cannot be returned. Gift cards are non-refundable.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item was received damaged, defective, or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
Late or Missing Refunds
If you haven't received a refund within the timeframe stated above, please check your bank account again, then contact your credit card company or bank. If you've done all of this and still have not received your refund, please contact us at danimnzgue@gmail.com.
Contact Us
For any questions about returns or refunds, reach out to us at danimnzgue@gmail.com.
See also: Shipping Policy · Terms of Service · Privacy Policy